If you use trustee services you have to follow the instruction below :
Prior to transfer out your domain name, you have to update the Registrant and Administrative contact to your own or your new provider's local presence details in Malaysia. As soon the update has been completed please contact us so that we can sent you the AuthCode.
Please click on the link for the update/trade instructions. The trade process will take approximately 14 days.
If you use your own local presence in Malaysia, please contact your new registrar for transfer information.