If you use trustee services you have to follow the instruction below :
Prior to transfer out your domain name you have to update the Registrant and Administrative contact to your local presence in Malaysia as for the moment the domain is using our trustee service. As soon the update has been completed please contact us back so that we can sent you the auth code. Please click on the link for the update/trade instructions. The trade process will take approximatively 14 days.
If you use your own local presence in Malaysia, please contact your new registrar for further information.